Fixing HP StorageWorks P2000 G3 MSA SAN

This iSCSI based SAN has been serving me extraordinarily well for 7 years and one of the controllers in the machine decided to give out the other day. So I was down to one controller serving a bunch of VMs and I needed to replace the defective one so it can be running in full redundant mode again.

SAN front view

Purchasing the part and putting it on the server is easy and straightforward but getting both controllers synced up with firmware is another story.

The firmware on the server was never updated since it’s in service and the new controller has a newer version at TS251P006-02. I turned on the Partner Firmware Update and restarted the server. Then everything went sideways. The firmware sync didn’t get completed on the old controller and I got “system is unavailable” message when I tried to log into the management console. And even when I logged in through the new controller’s management port, I got this,

SAN A Firmware

The only solution was to re-apply the firmware to the server. The problem was, it’s hard to find the proper version of firmware through HP website. Tried really hard for a couple of days until I read a post here.

The latest version of firmware is at TS252P005 released on Feb 9, 2017.  It’s named as “cp031212.exe”, sized at 36MB. You won’t be able to download it from HP website unless you have a warranty service contract with them. However, since HP P2000 G3 SAN is a re-branded version of DotHill AssuredSAN 3000 series (via here), you can download a copy of this firmware from DogHill, now belong to Seagate, Cloud System page, or AssuredSAN 3000 Series page. You may retain a copy of it for future use. You can also contact me if you are not able to download one from their website.

Everything was easier once I got the copy of the firmware. Install it through the management console, restart the SAN a couple times, and it’s all settled.

SAN firmware synced up

/update on Dec. 18, 2018/

Here is the direct download link to the firmware: TP252P005.7z

19 thoughts on “Fixing HP StorageWorks P2000 G3 MSA SAN

  1. Hi Kent,
    I can’t find the firmware on Seagate website. There is a different firmware version (high revision number but older) Could you share TS252P005 with me please?

    Many thanks,

  2. i have an old P2000 that’s running out of storage and i have msa 3040 drive bays, is it possible to add the newer drive enclosures to the older p2000?

  3. Hello,
    I have an issue on one of my HP P200 G3 disk arrays, and my diagnostic is that I need to downgrade the firmware to TS240P003, as another SAN on my network, with identical hardware config, is “known to work” with my current VMWare set of servers (iSCSI, LUN, …): do you know of a way to download that TS240P003 Firmware version ? HP P2000G3 being EOL since years, I don’t have a maintenance contract for it.
    Thanks in advance for your support !

  4. anyone have a list of drives that will work with the HP P2000 P3 so that you don’t have to buy the expensive hp drives?

  5. I found this old post, I have a DH Array that failed to update properly now I cant update it any further it is dead. The SC wont accept the upload and update. Do you know how to use the service port to maybe reset the device to a factory default or anything else that may help?

    1. I believe you connect to the machine through USB or serial port (I believe it’s called CLI interface) and run some command to do the factory reset. I have a CLI reference in PDF that I can upload if you like.

  6. I’ve got the CLI Guide, But I am not sure if it will reset anything but the settings. I am looking to either force the update or roll back to a previous or original firmware.
    Thanks for responding!!! Much Appreciated

    1. Theoretically, it should but I didn’t have the luck to use it to install or reset the unit. I was lucky that I can still access the management console to finish up the installation.

  7. Thanks for the firmware link. Just added 24 x 8TB non HP drives – works fine. They are enterprise sata drives. P2000 dual controller cheap way to get a lot of storage @ 10Gb iscsi. These units are rock solid and great for a a file store that doesn’t need super performance.

    Appreciate all the comments.

    Gamma

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